Explore the Breezy Themes world, learn more about us, our products, our services and our themes’ great potential. 

  About us

Breezy Themes is your destination for well-developed themes for your Freshdesk support center and all related services. We sell our templates as digital downloads. Within a short time, Breezy Themes has become a leader in outstanding templates creation, Freshdesk branding and customization. 

  Our themes

All of our themes are responsive and are designed to work seamlessly on both fullscreen and portable devices. They are created using the most modern technologies. All the original features and tools of Freshdesk are available and fully supported at our themes. Moreover, we provide an extra library to extend the Knowledge Base with some cool visual components and features.

All templates we offer are provided with editable sources files and can be customized according to your needs. As long as you’re the owner of the support portal, templates can be used without any time limit. Read what you can and what you can not do with the theme templates?

  Our services

We provide our customers with all related services such as Installation, Branding, Customization, etc. 

Installation Branding Customization Other services
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If you would like you can install your theme on your own.
However, if you prefer don't spend time installing your theme, we can do this for you. You will need to provide us with temporary admin access to carry out the installation.

Installation service FAQ

After the job is done, we create a demo support portal where you can check all the changes made. Afterward, we install the modified theme on your Freshdesk support portal where everything can be tested again but with the real content in the preview mode. Only after that and when you are ready, we publish the final theme.

  Our advantages

  1. The major benefit of purchasing our themes and services is the price: you get a high-quality design at a reasonable price. You don't have to hire a web designer, web design studio or specialists who know Freshdesk architecture.
  2. The second advantage is the time frame: you get a theme from our catalog immediately after making the payment. If you need branding or customization services, they usually take 2-5 working days. If you hire other teams or specialists without Freshdesk expertise, it usually takes anything between five to fifteen working days for a good designer to create web pages of similar quality, and from five to fifteen business days for a good web developer to code them.
  3. Freshdesk is our specialty. Thanks to our deep knowledge and expertise, we can guarantee high quality results faster, cheaper and better than freelancers, web-studios or direct competitors. We know every detail of Freshdesk, even the smallest ones, and don't miss anything. Moreover, we provide an extra library to extend the Knowledge Base and Forums with some cool visual components and features.

  Tip

Take a look at the comparison table to get more details.

About Freshdesk

Where does the price come from, what is included and what’s not - find out from this paragraph.

  Fully transparent prices

Themes pricing

You can find the price for each of our themes in our catalog. The price of a theme includes its purchase and installation to your Freshdesk support portal. Any Freshdesk template or service will cost you exactly the price specified in the catalog.

Services pricing

  1. Some of the services (such as branding) are rather standard, and you can find the price for each of them in our catalog.
  2. The cost of other services (such as customization) depends on the level of difficulty and is calculated separately in each case. Just share your customization requirements with us, and we will calculate the cost.
  3. During checkout of your order, you may see some additional offers appear, such as services or options that you can add to your cart. However, we do not have any hidden costs involved in our template sales.
  4. If you decide to order additional options later, it will feature as a separate order.

Free services

Some of the services (such as installation) are free since they don't require a lot of time.

  No hidden payment

  1. No monthly fee! All prices are one-off.
  2. No extra payments.
  3. No taxes.
  4. No commissions.
  5. It doesn’t matter whether you use an existing support portal or create a new one, or how much content or how many agents you have.
  6. The prices you see in the catalog or cart are final.

  Note

Freshdesk plan price is not included in the template price. You’ll need to purchase the Freshdesk plan subscription and template separately.

Important information about the terms of using our products for Freshdesk and Freshservice support portals.

  You can

  • Use the chosen template with Freshdesk or Freshservice support portal yourself. You can use it for your own or your customer’s support portal. If you use it for your client, they must be the end-user.
  • Modify the chosen template on your own or order our services to modify it. Every theme gives you a non-exclusive license that lets you or your customers create a single end product.
  • Use themes for one domain only. You can use the template with additional Freshdesk and Freshservice support portals if you have multibrand licenses.

  You can not

  • Share, resell, or redistribute our templates multiple times in the original or modified form. You should buy a new theme every time you want to give it away to a new customer.
  • Claim intellectual or exclusive ownership of any of our products, modified or unmodified. The intellectual rights of the theme remain the property of Breezy Themes. If we become aware of unauthorized distribution, your license may be voided without refund, and all support portals that use the original code or illegal copies must stop using them. In these cases, we can take legal action against you.
  • Make more than one support portal using the same template (to make another support portal with the same theme you have to purchase a multibrand license).
  • Demonstrate our themes for commercial purposes without credit to Breezy Themes.
  • Give competitors access to the template.
  • License themes and make them available on your site for download.
  • Add a theme code or its parts to public repositories (GitHub, GitLab, Bitbucket, etc) because it will be available to everyone on the Internet and can be used as an unauthorized copy. The code of a theme or extensions in its original or modified form can be used only by the company that made a purchase.

You agree to prevent your third parties from unauthorized use of our templates. If you learn about such cases, please let us know at hello@breezythemes.com.

This article shows how all-purpose our themes are.

  Our themes are compatible with: 

  • Various devices:

    • Fullscreen desktops,
    • Portable devices;

  • All popular web-browsers:

    • Google Chrome,
    • Firefox,
    • Safari,
    • Opera,
    • IE11+;

  • Freshdesk plans:

    • Estate
    • Forest

  • Applicable Freshdesk versions:

    • support portal;

  • Languages:

    • All the 34 languages supported by Freshdesk;

  • Support portal pages:

    • All the support portal pages.

  Important

  • Freshdesk Sprout, Blossom, and Garden plans don't support customized templates, so our themes are not compatible with them.

If you have any worries about losing or modifying your support portal content while installing any of our themes, don’t be. We take care of it.

Our themes don't affect any support portal content or content management options. You can edit Articles, Categories, etc. as usual by using the built-in Freshdesk Editor.

Moreover, some additional features become available after installing our themes: you can fill the Knowledge Base with some cool visual components and Font Awesome icons.

No interruptions

Customization and installation activities will not affect any content or availability of your support portal. You check the changes and publish everything when you are ready, the changes are published immediately.

If you have clients worldwide, you need your support portal in different languages. Breezy Themes can help you with it, all you need is to choose the right Freshdesk plan and enjoy. See how it works below.

 

Our themes fully support Freshdesk multilingual feature. You can provide your customers service in 40+ languages.

Freshdesk automatically identifies the user’s language and switches the language of the support portal to the user’s language.

What can be translated into 34 languages  :

  • Support portal content. If you create articles in different languages, the user sees it converted to his language
  • Essential support portal elements: buttons, comments, search boxes, articles writers details, welcome messages, service alerts, etc. All of them will be translated to the requested language
  • Additional support portal elements which have been created under the Branding and Customization services: custom-made icons, notifications, callout boxes, text in custom-made elements, etc.

  Important!

The multilingual feature is available as a part of the Estate and Forest Freshdesk plans.

What we can do for you if your theme files are lost.

 

If you lost your Freshdesk template files, you can request them to be resent to you. Please contact us via hello@breezythemes.com and provide us with the following information:

  • The email address used to make the purchase.
  • Order ID.
  • Name used for the order.

You’ll be forwarded to one of our specialists to assist you with the download renewing.

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Customization service FAQ

Modified on: Fri, 2 Oct, 2020 at 4:47 PM

Need deep adjustments? This service is what you need. 

Questions

Our Customization service is a convenient and fast way to completely change your support portal's appearance according to your company's corporate standards. Explore some details below.

What is included?

This service is developed to meet all your requirements completely.

For example, we can make the header and footer of your support portal the same as on your main website, change any elements or the full layout of the theme and much more.

If you need more basic changes, use the Branding service instead.

Open product page
How much will it cost?

The cost of this service depends on the level of the task difficulty and is calculated individually in each case. The best way to start is to complete our questionnaire. It will take a couple of minutes and help us to understand your case and recommend the best solution. You can also contact us via the ticket form or write to us at hello@breezythemes.com

How long will it take?

It depends on the level of the task difficulty and is calculated individually in each case. The best way to start is to complete our questionnaire. It will take a couple of minutes and help us to understand your case and recommend the best solution. You can also contact us via the ticket form or write to us at hello@breezythemes.com

How are the changes deployed?

We create a demo support portal where you can check all the changes made. Afterward, we install the chosen theme on your support portal where you can test everything with your real content in preview mode. You check the changes and publish everything when you are ready. The changes are published immediately.

Can it be purchased later?

There is no problem in buying it later as a separate order. You can do it whenever you want.

Can my existing theme be customized

We don't customize themes created by other developers.

We always use one of our themes as a basis. It is reasonable because they are already completely responsive and properly tested. If you have any preferences, just let us know what theme you are interested in. If you have your design, please share it with us, and we will recommend what theme is the best as a basis for customizations.

The best way to start is to complete our questionnaire. It will take a couple of minutes and help us to understand your case and recommend the best solution. You can also contact us via the ticket form or write to us at hello@breezythemes.com

Can I customize a theme on my own?

You’re certainly more than welcome to give it a try. But this depends on your level of experience with Freshdesk and web development. All Freshdesk templates we offer have editable sources files, and you can customize them according to your requirements.

Please note, that all the future updates to the theme will not be available for automatic installation and support of the theme will not be available either.

J
Jeffrey is the author of this solution article.

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